Shipping Policy
At HeartlyGrow, we understand how meaningful each memorial gift is. We take great care in preparing and delivering every personalized order with respect, attention, and compassion 🐾
📦 Order Processing Time
All HeartlyGrow products are made to order and carefully personalized just for you.
- Processing time: 2–4 business days
- This includes personalization, quality checks, and careful packaging
Please note that processing time is separate from shipping time.
🚚 Shipping Time & Delivery
We currently ship primarily within the United States.
- Estimated delivery time: 5–10 business days after processing
- Total estimated delivery time: 7–14 business days
Delivery times may vary depending on location, seasonal demand, or carrier delays. We truly appreciate your patience, especially for personalized keepsakes made with care.
🌍 International Shipping
At this time, international shipping availability may be limited. If international shipping is available for your location, estimated delivery times will be shown at checkout.
Please note that customers are responsible for any customs fees, duties, or taxes imposed by their country.
📬 Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
⚠️ Shipping Delays
While we do our best to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, such as weather conditions, carrier issues, or high seasonal demand.
If your order appears delayed or you have any shipping concerns, please contact us at:
📧 support@heartlygrow.com
We’re always happy to assist and keep you informed.
Thank you for choosing HeartlyGrow and for allowing us to help honor a love that will never fade.
With care,
HeartlyGrow
Carefully made. Thoughtfully delivered. 🐾
